Friday, June 30, 2006
What's in a name?
With the one or two minor exceptions that I've mentioned in some of these postings, I found the hospital staff to be wonderful, caring people. And when I needed help or reassurance, they were willing to take time out from their busy schedule to meet my needs.
In large part, this was because they were professional and out to do the best they could for their patients. However, I reckon it was also because I made a point of using their names.
As you know from my last posting (Walking The Corridors – 25 June), I kept a pocket notebook and pen beside my bed. Whenever a nurse introduced herself, I would jot down her name so that I didn’t forget. I could then use it whenever I made a comment or request.
Using a staff member’s name really does make a difference to the relationship. In fact, it's one of the points that Patricia Cameron-Hill and Dr Shayne Yates make in their wonderful book, ‘Doctor, I feel funny - How to take the stress out of being in hospital, for patients and visitors’. This is a must read for anyone going into hospital and for the close family members who will be visiting them. It’s also hilarious. Click here to read a review. It’s the perfect present for anyone prior to going into hospital or for their partner. Click here to order a copy.
In large part, this was because they were professional and out to do the best they could for their patients. However, I reckon it was also because I made a point of using their names.
As you know from my last posting (Walking The Corridors – 25 June), I kept a pocket notebook and pen beside my bed. Whenever a nurse introduced herself, I would jot down her name so that I didn’t forget. I could then use it whenever I made a comment or request.
Using a staff member’s name really does make a difference to the relationship. In fact, it's one of the points that Patricia Cameron-Hill and Dr Shayne Yates make in their wonderful book, ‘Doctor, I feel funny - How to take the stress out of being in hospital, for patients and visitors’. This is a must read for anyone going into hospital and for the close family members who will be visiting them. It’s also hilarious. Click here to read a review. It’s the perfect present for anyone prior to going into hospital or for their partner. Click here to order a copy.
